Business journey has change into more and more advanced, with challenges arising even earlier than departure. SAP Concur analysis reveals that the pre-trip part, together with planning and reserving, is probably the most demanding for 43% of enterprise travellers—a 4% enhance from the earlier 12 months.
João Carvalho, managing director of SAP Concur in Southern Europe, Middle East, and Africa says that further hurdles, comparable to sudden journey disruptions and time-consuming expense reporting, additional complicate the journey. “As a result, business travellers seek intuitive, consumer-oriented solutions to manage their trips. Without these tools, employees may book outside corporate channels or endure frustrating processes within approved systems. Both scenarios negatively impact businesses, affecting travellers, travel managers, and HR alike.”
With this in thoughts, he outlines 4 methods consumer-grade instruments are setting the usual for company journey:
- Balancing Traveler Safety with Efficiency: When staff guide independently, visibility is misplaced, creating challenges for journey and HR managers to fulfil duty-of-care obligations. As such, user-friendly journey and expense (T&E) administration options are essential to encourage the adoption of company instruments. These instruments additionally enable staff to guide instantly with suppliers, whereas skilled administration methods seize and combine these transactions into the corporate’s T&E answer, guaranteeing firm visibility and help.
- Mitigating Risk and Enhancing Compliance: Risk and compliance are vital challenges for journey managers. User-friendly methods that combine firm journey insurance policies can alleviate this burden. These options empower travellers to make compliant decisions, keep away from guide filtering, and keep up to date on coverage modifications. This simplifies the reserving course of and will increase compliance charges.
- Streamlining Business Travel: A seamless reserving course of with minimal clicks is crucial for environment friendly journey administration, encompassing all journey phases: pre-, throughout, and post-travel. Tools providing consumer-like interfaces and streamlined processes enhance worker satisfaction and liberate journey managers to deal with strategic duties slightly than troubleshooting.
- Advancing ESG Commitments: Environmental, social, and governance (ESG) requirements are basic to trendy companies. As sustainable journey beneficial properties prominence, corporations want instruments to empower travellers to make eco-conscious decisions. Seamlessly offering correct info is essential. For occasion, by routinely providing information on the carbon emissions of various journey choices, companies will help travellers make knowledgeable selections that align with the organisation’s ESG targets.
“A superior user experience is crucial for navigating the complexities of business travel. By investing in user-friendly technology, companies can enhance traveller satisfaction, reduce administrative burdens, and empower employees to make eco-conscious and compliant decisions, ultimately transforming business travel management,” Carvalho concludes.